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Additionally, wireless security systems are quite safe—to learn more, visit our blog post on wireless home security systems. If your home has been prewired for a security system, a hardwired option may be a better choice since the system will be easy to install. If you already know which provider installed the equipment, activating your system is simple—all that’s required is a phone call and maybe a tech visit to update the control panel. If you’d rather go with a different provider, installing and updating the system ought to be as straightforward as programming a new number into the control panel. In some cases, a converter or even a new control panel may be necessary, but as long as the wiring itself hasn’t been damaged, all the existing sensors should work with any provider’s equipment—all hardwired systems contain essentially the same technology. One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a ‘home automation’ solution. Their mobile app allows you to control your home security system remotely. They also have a suite of additional home automation products and features that allow you to control your thermostat temperature to promote energy efficiency, lock and unlock doors, live stream video of your doorbell ringing and the surrounding area, etc. Their home automation is compatible with common smart home products, such as Amazon Echo, Google home, Amazon Alexa, and many more. There are many negative Vivint reviews from customers, the majority of them noting poor customer service. Be sure to check out the Vivint smart home reviews and home security reviews below to see what customers have to say and to decide if Vivint is the right home security provider for you.